How can I contact customer support?

Notre équipe de service client dédiée est disponible pour vous aider. Veuillez consulter notre page Contact ou utiliser les options d’assistance proposées sur le site.

How do I join the Syngabook community?

Join our community by creating an account on our website. Enjoy personalized shopping, exclusive deals, and updates on the latest trends.

How do I navigate through the website?

Our user-friendly menu lists all main categories and their subcategories, making it easy to find what you need. You can also use the search bar for specific items.

How do I switch between English and French?

Simply click the language selector, typically located at the top of the website, to switch between English and French.

How fast is the delivery service?

We pride ourselves on fast and reliable delivery. Once your order is confirmed, our team works diligently to ensure timely delivery to your doorstep.

How secure are my transactions?

Security is our top priority. Syngabook Shop uses advanced encryption and secure payment gateways to protect your personal and financial information.

Is the website bilingual?

Yes! Syngabook Shop is fully bilingual. All content, including categories and subcategories, is available in both English and French.

What is Syngabook Shop?

Syngabook Shop is your one-stop online destination for a wide range of high-quality products—from fashion and electronics to home essentials and more.

What payment options are available?

We offer multiple secure payment methods to ensure your transactions are safe and convenient. Details can be found during the checkout process.

What product categories does Syngabook Shop offer?

Our site features numerous categories including Featured, Women’s Clothing, Office & School Supplies, Home & Kitchen, Sports & Outdoors, Jewellery & Accessories, Kids’ Fashion, Men’s Clothing, Beauty & Health, Bags & Luggage, and many more!

Can I delete my account?

Yes, you can delete your account. Please contact our customer support team for assistance with account deletion.

How can I contact support regarding my account?

You can reach our customer support via the Contact Us page or by emailing our support team. We’re here to help!

How can I update my account information?

Simply log into your account, navigate to your profile or account settings, and update your personal details as needed.

How do I change my email address or phone number?

You can update your email address or phone number directly from your account settings. If you need help, our customer support is available to assist you.

How do I create an account?

To create an account, click on the "Sign Up" or "Register" button on our homepage and fill in the required information. It's quick and easy!

How do I manage my newsletter subscription preferences?

Access your account settings to update your communication preferences, including newsletter subscriptions and promotional emails.

How do I reset my password?

If you forget your password, click on "Forgot Password" on the login page and follow the instructions sent to your email.

Is my personal information secure?

Yes, your security is our priority. We use industry-standard encryption and secure payment gateways to protect your data.

What are the benefits of having an account?

Having an account lets you track orders, save your shipping addresses, receive exclusive offers, and enjoy a personalized shopping experience.

What if I forget my password?

If you forget your password, simply click on "Forgot Password" on the login page. We'll send you instructions on how to reset it.

How can I manage my banking details for receiving payments?

After logging in to your vendor account, navigate to the Manage Banking Details section. Here, you can securely add or update your banking information.

How does the vendor account activation process work?

After registering, your vendor account will be reviewed and activated later. You will receive an email notification once your account is activated, and then you can start adding products.

How do I become a vendor?

To become a vendor, click on the "Become a vendor" link in the drawer menu on the left side of the website. Complete the registration form and submit it. Once registered, you will receive a confirmation email.

How do I view and manage my product listings and orders?

Use the Vendor Products section to view all your listed products, and check the Vendor Orders section to see your orders and track their progress.

What functionalities will I have access to after my account is activated?

Once activated, your vendor account will include the following functionalities:

▪️ Manage Banking Details: Configure and update your banking information for payments.
▪️ Vendor Products: View and manage all the products you have listed.
▪️ Vendor Orders: Access your orders list and track order status.
▪️ Product Reviews: Monitor customer reviews on your products.
Additionally, your vendor dashboard will display key performance metrics such as Daily Earnings, Weekly Earnings, Monthly Earnings, follower count, total products sold, and total items listed.

Where can I see my performance metrics?

Your vendor dashboard provides a comprehensive overview of your performance, including Daily, Weekly, and Monthly Earnings, number of followers, total products sold, and total items listed on the website.

Who can I contact if I encounter any issues with my vendor account?

If you have any issues or questions regarding your vendor account, please contact our support team via the "Contact Us" page.